Kontakt

CONTACT US

We'd love to hear from you — whether you have a question about an order, need help choosing a product, or just want to say hi.

HOW TO REACH US

Email: Skinhaven00@gmail.com
Response time: within 24 hours, Monday–Saturday
Website: skinhaven.online

We read every single message and reply personally. No bots, no copy-paste responses — just real help from a real person.

BEFORE YOU EMAIL, HERE ARE QUICK ANSWERS:

Where is my order?
Once your order ships, you'll receive a tracking email automatically. Orders typically process within 1–3 business days.

Can I change or cancel my order?
Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to make changes. Once shipped, we're unable to modify it.

I received a damaged or wrong item — what do I do?
We're so sorry about that. Email us at Skinhaven00@gmail.com with a photo and your order number. We'll send a replacement or issue a full refund right away.

Do you offer returns?
Yes — within 30 days of delivery on unused, unopened items. See our full Return & Refund Policy for details.

Can I get a discount?
Sign up for our email list at skinhaven.online to receive exclusive offers and be the first to know about sales.

FOLLOW US

Stay connected and see what's new at Skin Haven:
Instagram: @skinhaven
Facebook: Skin Haven

We post skincare tips, new arrivals, and exclusive flash sales — you won't want to miss it.

We're a small team and every message matters to us. Don't hesitate to reach out.