Versand
Shipping Policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We offer the following shipping options:
- Standard Shipping (5–8 business days) — rates calculated at checkout
- Expedited Shipping (2–3 business days) — rates calculated at checkout
Free standard shipping is available on orders over $[your threshold].
International Shipping Skin Haven ships to select international destinations. International orders typically arrive within 7–21 business days depending on the destination country and customs processing times. Shipping rates are calculated at checkout based on your location.
Please note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total and are collected by your local customs authority.
Order Tracking Once your order ships, you will receive an email with a tracking number. You can use this number to track your package directly through the carrier's website.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
Shipping Restrictions We are currently unable to ship to P.O. Boxes or APO/FPO addresses for certain products. If you have questions about your shipping address, please contact us before placing your order.
Contact Us For any shipping-related questions, reach out to us at [your support email] or through our contact page.